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Platforms are training their workers, giving them lifelong skills that benefit the platform, the workers, and the broader economy. 

Learn From The Best

Marketplace platforms provide training to the vendors and workers using their websites because it's necessary for their businesses to succeed. Sometimes this training results in skills that workers can use both on and off the platform and that play a transformational role in their livelihoods.


We spoke to platforms like Jumia, Sendy, Uber, and more, to learn how they are building better businesses, more skilled workers, and stronger economies by implementing transformational upskilling. Find case studies, watch interviews, learn best practices, and find out how you can get involved.

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Learn Best Practices for Upskilling

Learn how companies around the world are training the workers and small businesses on their platforms. Hear from Max, Sendy, Lynk, Jumia, Flipkart, Uber, and more. 

Share Your Tips for Upskilling

Share your upskilling story with us! We'd love to hear it and maybe even feature it here. We want to see this kind of work in the spotlight.

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Platform-Led Upskilling is a Win-Win-Win Solution
A win for platform businesses, a win for workers, and a win for the broader economy

Platforms need the workers using their sites to be skilled in order to assure a quality service to customers and therefore drive transactions and revenue.

Workers thrive when they have skills that earn them meaningful work in a digital age, allowing them to provide for their families and futures. 

Markets need a skilled labor force to enable broad economic growth and prosperity and to ensure they are included in the transition to digital economies.


Owing to the skills gap in emerging markets, it is often companies themselves providing this training, although it is hard and expensive. This means they are now part of the broader education landscape of the markets in which they operate and represents a potentially powerful alignment between platforms and development objectives.

What Platform Companies Say About Their Upskilling Initiatives
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—  Sam Chappatte,
CEO, Jumia Kenya

Training is a necessary investment, and key to platform growth. Sellers who are

successful have gone through training. Training results in sustainable income for merchants and more revenue for Jumia.

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