Platform-Led Upskilling
Case Studies
Discover the best practices for upskilling from leading emerging market platforms in these case studies and videos.
January, 2021
FarmAgric is a Nigerian ag-tech company that provides smallholder farmers with capital and inputs to grow their businesses enabling the next generation of farmers to expand their operations while also contributing to youth employment.
COVID-19 and Innovations in Platform-Led Upskilling
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January, 2021
Chalkboard Education is an e-learning platform that collaborates with non-governmental organizations and higher education institutions to provide training and learning support to over 12,000 users in Côte d’Ivoire, Ghana, Rwanda, and Uganda.
COVID-19 and Innovations in Platform-Led Upskilling
December, 2020
eMobilis empowers young Kenyans with digital skills
eMobilis, a technology training institution and incubation hub in Kenya, is on a mission to create opportunities for African youth, preparing them for the future of work through marketable, industry-driven skills.
COVID-19 and Innovations in Platform-Led Upskilling
May, 2020
Copia trains 12,000 agents through a mix of training methods
The type of training Copia offers imparts skills that agents can use, both on and off the platform, for the rest of their lives such as financial planning and digital literacy.
Innovations in Platform-led Upskilling
January, 2020
Uber has partnered with Old Mutual to equip Uber driver-partners with financial management skills
Platforms, like Uber, increasingly recognize the value of building providers’ skills and invest in skill development.
Innovations in Platform-led Upskilling
January, 2020
Flipkart’s investment in seller success through personalized upskilling
Leading Indian e-commerce platform Flipkart strives to upskill sellers in a personalized and highly contextualized way, irrespective of where sellers are in their business growth and digital literacy journeys.
Innovations in Platform-led Upskilling
January, 2021
ShapShap, a delivery company in Nigeria, focuses on rider behavior and research to make key business decisions which led them to providing their riders with training modules on customer relationships and well-being.
COVID-19 and Innovations in Platform-Led Upskilling
January, 2021
Though Oze is an app to keep track of business transactions, they have a serious focus on training. Daily business tips, which are read by more than 70% of users, are pushed through the app to keep users engaged.
COVID-19 and Innovations in Platform-Led Upskilling
August, 2020
FUNDIS invests in digital and soft skills to help workers become independent and digitally savvy professionals
We talked to the co-founder and team leader at FUNDIS about their dream of enhancing the human capacity of the informal sector in Kenya through platform led upskilling.
COVID-19 and Innovations in Platform-Led Upskilling
January 2020
Lynk’s Pro training addresses skills gaps that would hold both the platform and Pros back
Lynk quickly realized that ensuring high quality craftspersonship and customer service was a challenge that could be addressed through training.
Innovations in Platform-led Upskilling
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January, 2020
Gokada invests heavily in face-to-face, transformational training
Before the Okada ban in Nigeria, Gokada provided training and upskilling to drivers through two primary approaches: face-to-face training and in-app messages and notifications.
Innovations in Platform-led Upskilling
January, 2021
Bellafricana gets feedback from members to develop training modules that are relevant and impactful. They solicit feedback from members on training quality and usefulness, and how people intend to apply what they have learned.
COVID-19 and Innovations in Platform-Led Upskilling
January, 2021
Soronko Academy is teaching skills to help women earn work
When it comes to digital training and soft skill development, Soronko Academy has been intentional about understanding the skills needed for the market and building products to bridge the skill gaps, especially for women.
COVID-19 and Innovations in Platform-Led Upskilling
June, 2020
Jobberman invests in virtual softs skills training amid COVID-19 to help prepare job seekers for the workplace
In an attempt to improve job seekers’ employability and ensure young people are better prepared for the workplace, the platform has begun to invest in soft skills training.
COVID-19 and Innovations in Platform-Led Upskilling
January, 2020
Jumia Kenya invests heavily in training and retraining their vendors
Platforms depend on high volumes of transactions, so they need sellers equipped with the skills to fulfill sales so the onus is increasingly on the platform to step in and deliver them.
Innovations in Platform-led Upskilling
January, 2020
DigiFarm trains its farmers through SMS with the support of a face-to-face advisory network
To date almost 310,000 farmers have accessed DigiFarm’s learning content, provided via integrated SMS learning services bundled into the core product offering.
Innovations in Platform-led Upskilling
